000 00549 a2200205 4500
020 _a9788179291412
082 _a658.812
_bBLO
090 _c32252
_d57000
100 _aBlomquist, Ralf
245 _aCustomer relationship management
_bfast track solutions
260 _aNew Delhi
_bInfinity books
_c2006
_g2006
300 _aviii, 168p.
_c22cm.
650 _aCustomer value
650 _aCustomer interest
650 _aCustomer experience
650 _aMarketing management
700 _aHaeger, Tomas
700 _aDahl, Johan
942 _cL
999 _c58755
_d58755