000			00704nam a22002177a 4500
999			_c58927 _d58927
003			WUSLLib
008			161230b xxu||||| |||| 00| 0 eng d
020			_a9780070587298
020			_a0070587299
041			_aEnglish
082			_a658.812 _bMAN
245			_aManaging and mortivation contact center employees _btools and techniques for inspiring outstanding performance from your frontline staff
260			_aNew Delhi _bTata Mcgraw-Hill _c2003 _g2004
300			_axvii, 296p. _c23cm.
650			_aCustomer relations _91505
650			_aSales management _9392
650			_aEmployee Motivation _9142
650			_aLeadership skills _91506
650			_aEmployee training _9142
942			_2ddc _cL