000			00756nam a22002777a 4500
999			_c59232 _d59232
003			WUSLLib
008			170327b xxu||||| |||| 00| 0 eng d
020			_a9788129704534
020			_a8129704536
041			_aEnglish
082			_a658.8 _bLOV
100			_aLovelock, Cristopher _94194
245			_aService marketing _bpeople, technology, strategy
250			_a5th.
260			_aNew Delhi _bPearson _c2004
300			_axviii, 652p. _c25cm.
650			_aManagement _94195
650			_aConsumer behavior _9130
650			_aCommunication _94196
650			_aRevenue management _94197
650			_aLeadership _94198
650			_aDistributing service _94199
650			_aCustomer _94200
700			_aWirtz, Jochen _94201
942			_2ddc _cL