000 00590nam a22002057a 4500
999 _c59561
_d59561
003 WUSLLib
008 170515b xxu||||| |||| 00| 0 eng d
020 _a9788178085685
020 _a8178085682
041 _aEnglish
082 _a658.812
_bDYC
100 _aDyche, Jill
_95431
245 _aThe CRM handbook
_ba business guide to customer relationship management
260 _aNew Delhi
_bPearson education
_c2002
_g2015
300 _a331p.
_c23 cm.
650 _aCustomer relation
_95432
650 _aElectronic commerce
_95433
650 _aSales management
_95072
942 _2ddc
_cL