| 000 | 00690nam a22002297a 4500 | ||
|---|---|---|---|
| 999 |
_c59646 _d59646 |
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| 003 | WUSLLib | ||
| 008 | 170522b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788129708045 | ||
| 020 | _a8129708048 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.8343 _bTHO |
||
| 100 |
_aThompson, Harvey _95722 |
||
| 245 |
_aWho stole my customer _bwinning strategies for creatingand sustaining customer loyalty |
||
| 260 |
_aNew Delhi _bPearson education _c2004 |
||
| 300 |
_axiv, 210p. _c22 cm. |
||
| 650 |
_aCustomer relations _95723 |
||
| 650 |
_aCustomer satisfaction _9386 |
||
| 650 |
_aMarket research _91569 |
||
| 650 |
_aCompany culture _95724 |
||
| 650 |
_aConsumer attitudes _95725 |
||
| 942 |
_2ddc _cL |
||