000 00618nam a22002177a 4500
999 _c59943
_d59943
003 WUSLLib
008 170719b xxu||||| |||| 00| 0 eng d
020 _a8172236247
041 _aEnglish
082 _a658.812
_bBLA
100 _aBlanchard, Ken
_96658
245 _austomer mania
_bit's never too late to build a customer-focused company
260 _aNew Delhi
_bHarperCollins
_c2004
300 _ax, 194p.
_c20cm.
650 _aCustomer
_96659
650 _aMarketing management
_96660
650 _aCustomer relation
_96661
700 _aBallard, Jim
_96662
700 _aFinch, Fred
_96663
942 _2ddc
_cL