| 000 | 00395nam a22001577a 4500 | ||
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| 999 |
_c60280 _d60280 |
||
| 003 | WUSLLib | ||
| 008 | 170920b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788120329355 | ||
| 041 | _aEnglish | ||
| 082 |
_a658 _bUND |
||
| 100 |
_aGlynn, William J. _97756 |
||
| 245 | _aUnderstanding service management | ||
| 260 |
_aNew Delhi _bPrentice-Hall _c2006 |
||
| 300 |
_a485p. _c23cm. |
||
| 942 |
_2ddc _cL |
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