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| 999 |
_c60293 _d60293 |
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| 001 | 12825699 | ||
| 003 | WUSLLib | ||
| 005 | 20171017153601.0 | ||
| 008 | 020620s2003 nyua b 001 0 eng | ||
| 010 | _a 2002026490 | ||
| 020 | _a9780070598379 | ||
| 020 | _a0070598371 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.13 _b.D378 2003 |
| 082 | 0 | 0 |
_a658.8 _221 _bDEB |
| 100 | 1 |
_aDeBonis, J. Nicholas. _97806 |
|
| 245 | 1 | 0 |
_aValue-based marketing for bottom-line success : _b5 steps to creating customer value / _cJ. Nicholas De Bonis, Eric Balinski & Phil Allen. |
| 260 |
_aNew Delhi _bTata McGraw-Hill _c2002. |
||
| 300 |
_axix, 245 p. : _bill. ; _c25 cm. |
||
| 500 | _a" American marketing association." | ||
| 504 | _aIncludes bibliographical references (p. 231-233) and index. | ||
| 650 | 0 |
_aConsumer satisfaction. _95713 |
|
| 650 | 0 |
_aCustomer services _xManagement. _97807 |
|
| 650 | 0 |
_aMarketing _xManagement. _94889 |
|
| 700 | 1 |
_aBalinski, Eric W. _97808 |
|
| 700 | 1 |
_aAllen, Phil, _d1953- _97809 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh041/2002026490.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh031/2002026490.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cL |
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