| 000 | 00496nam a22001697a 4500 | ||
|---|---|---|---|
| 999 |
_c60354 _d60354 |
||
| 003 | WUSLLib | ||
| 008 | 170926b xxu||||| |||| 00| 0 eng d | ||
| 020 | _aThe non signs of service | ||
| 041 | _aEnglish | ||
| 082 |
_a658.812 _bSTI |
||
| 100 |
_aStiel, Holly _98066 |
||
| 245 |
_aThe non signs of service: _bgetting to the heart of the matter in customer service |
||
| 260 |
_aNew Delhi _bTata Mcgraw-Hill _c2001 |
||
| 300 |
_a153p. _c23cm. |
||
| 650 |
_aCustomer service _98067 |
||
| 942 |
_2ddc _cL |
||