| 000 | 00537nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c60360 _d60360 |
||
| 003 | WUSLLib | ||
| 008 | 170927b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9814126225 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.8 _bKUR |
||
| 100 |
_aKurtz, David L. _98082 |
||
| 245 | _aService marketing | ||
| 260 |
_aNew York _bJohn Wiley _c2002 |
||
| 300 |
_axxii, 570p. _c24cm. |
||
| 650 |
_aCustomer service _98083 |
||
| 650 |
_aService quality _98084 |
||
| 650 |
_aService strategy _98085 |
||
| 650 |
_aCustomer retention _98086 |
||
| 942 |
_2ddc _cL |
||