000			00594nam a22002177a 4500
999			_c60465 _d60465
003			WUSLLib
008			171016b xxu||||| |||| 00| 0 eng d
020			_a9780070582590
020			_a0070586659
041			_aEnglish
082			_a658.812 _bRIC
100			_aRichard, Darlene D. _98500
245			_aThe customer response management handbook
260			_aNew Delhi _bTata Mcgraw-Hill _c2004
300			_axiv, 546p. _c24cm.
650			_aOffice management _96793
650			_aCustomer relation _98501
650			_aCustomer service _98502
650			_aCulture _98503
942			_2ddc _cL