| 000 | 00635nam a22002177a 4500 | ||
|---|---|---|---|
| 999 |
_c60507 _d60507 |
||
| 003 | WUSLLib | ||
| 008 | 171019b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788178081427 | ||
| 020 | _a8178081423 | ||
| 041 | _aEnglish | ||
| 082 |
_a858.812 _bWEL |
||
| 100 |
_aWellington, Patricia _98692 |
||
| 245 |
_aKaizen strategies for coustmer care: _bhow to create a powerful customer-care program and make it work |
||
| 260 |
_aLondon _bPitman pub _c1995 |
||
| 300 |
_axiii, 235p. _c24cm. |
||
| 650 |
_aCustomer care _93980 |
||
| 650 |
_aEmployee _95183 |
||
| 650 |
_aMarketing _98693 |
||
| 650 |
_aCustomer service _98694 |
||
| 942 |
_2ddc _cL |
||