000 00593nam a22002297a 4500
999 _c60517
_d60517
003 WUSLLib
008 171024b xxu||||| |||| 00| 0 eng d
020 _a9788176495447
020 _a8176495441
041 _aEnglish
082 _a658.812
_bSCO
100 _aScott, Dru
_98775
245 _aCustomer satisfaction
250 _a3rd
260 _aNew Delhi
_bViva Books
_c2004
300 _aviii, 118p.
_c21cm.
650 _aCustomer relation
_98776
650 _aMarketing management
_98777
650 _aCustomer service
_98778
650 _aCustomer feedback
_93982
942 _2ddc
_cL