| 000 | 00624nam a22002177a 4500 | ||
|---|---|---|---|
| 999 |
_c60735 _d60735 |
||
| 003 | WUSLLib | ||
| 008 | 171215b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780761993063 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.4013 _bMUR |
||
| 100 |
_aMurthy, D.B.N. _910148 |
||
| 245 | _aManaging quality: a practical guide to customer satisfaction | ||
| 260 |
_aNew Delhi _bResponse Books _c1999 |
||
| 300 |
_a226p. _c21cm. |
||
| 650 |
_aQuality management _910149 |
||
| 650 |
_aPolicy making _91901 |
||
| 650 |
_aPlanning _91131 |
||
| 650 |
_aExecutive management _9441 |
||
| 650 |
_aCunsumer satisfaction _910150 |
||
| 942 |
_2ddc _cL |
||