| 000 | 00950cam a2200265 a 4500 | ||
|---|---|---|---|
| 999 |
_c61717 _d61717 |
||
| 003 | WUSLLib | ||
| 008 | 100826s2011 njua 001 0 eng | ||
| 020 | _a9780470907399 (cloth) | ||
| 020 | _a0470907398 (cloth) | ||
| 041 | _aEnglish | ||
| 082 | 0 | 0 |
_222 _a658.812 _bAUN |
| 100 | 1 |
_aAun, Michael. _914369 |
|
| 245 | 1 | 0 |
_aIt's the customer, stupid! : _b34 wake-up calls to help you stay client-focused _cMichael Aun. |
| 260 |
_aHoboken, N.J. : _bWiley, _cc2011. |
||
| 300 |
_axviii, 235p. : _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services. _91617 |
|
| 650 | 0 |
_aCustomer relations _xManagement. _914370 |
|
| 650 | 0 |
_aClient feedback _914667 |
|
| 650 | 0 |
_aImmediate solution for respond _914668 |
|
| 650 | 0 |
_aCustomer achivement _914669 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cSR |
||