| 000 | 00734nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c62970 _d62970 |
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| 003 | WUSLLib | ||
| 008 | 221116b ||||| |||| 00| 0 eng d | ||
| 041 | _aEnglish | ||
| 082 |
_a028 _bMBA |
||
| 100 |
_aSrimali, A.A.D. _924152 |
||
| 245 |
_aFactors influencing customer satisfaction in public sector service delivery: _bThe case of three public sector institutions; divisional secretariat, water board, urban council |
||
| 260 |
_aKuliyapitiya: _bWayamba University of Sri Lanka, _c2012 |
||
| 300 |
_axxi, 176, [7] p.: _c30cm |
||
| 650 |
_aService quality _98084 |
||
| 650 |
_aService delivery _923200 |
||
| 650 |
_aCustomer satisfaction _9386 |
||
| 650 |
_aWater board _924153 |
||
| 650 |
_aPublic sector _91933 |
||
| 942 |
_2ddc _cTH |
||