| 000 | 00639nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c63016 _d63016 |
||
| 003 | WUSLLib | ||
| 008 | 221123b ||||| |||| 00| 0 eng d | ||
| 041 | _aEnglish | ||
| 082 |
_a111 _bPGDBM |
||
| 100 |
_aThilakarathne, G.M. _924283 |
||
| 245 |
_aImpact of operational service quality towards customer satisfaction: _bwith special reference to National Water Supply & Drainage Board |
||
| 260 |
_aKuliyapitiya: _bWayamba University of Sri Lanka, _c2013 |
||
| 300 |
_axv, 117p.; _c30cm |
||
| 650 |
_aCustomer satisfaction _9386 |
||
| 650 |
_aCustomer perception _924284 |
||
| 650 |
_aService satisfaction _924285 |
||
| 942 |
_2ddc _cTH |
||