| 000 | 00606nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c63073 _d63073 |
||
| 003 | WUSLLib | ||
| 008 | 221128b ||||| |||| 00| 0 eng d | ||
| 041 | _aEnglish | ||
| 082 |
_a092 _bPGDBM |
||
| 100 |
_aHerath, H.M. Aruna Kumari _924493 |
||
| 245 | _aAnalysis of factors causing customer satisfaction on service quality in commercial banks of Sri Lanka | ||
| 260 |
_aKuliyapitiya: _bWayamba University of Sri Lanka, _c2012 |
||
| 300 |
_axviii, 168p.; _c30cm |
||
| 650 |
_aCustomer satisfaction _9386 |
||
| 650 |
_aService quality _98084 |
||
| 650 |
_aBanking industry _912112 |
||
| 942 |
_2ddc _cTH |
||