| 000 | 00718nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c63086 _d63086 |
||
| 003 | WUSLLib | ||
| 008 | 221130b ||||| |||| 00| 0 eng d | ||
| 041 | _aEnglish | ||
| 082 |
_a034 _bMBA |
||
| 100 |
_aUpananda, D.D. _924536 |
||
| 245 | _aA study on factors influencing customer satisfaction on the services offered by the administration of the national universities of Sr Lanka | ||
| 260 |
_aKuliyapitiya: _bWayamba University of Sri Lanka, _c2013 |
||
| 300 |
_axii,133p.; _c30cm |
||
| 650 |
_aDefinition of quality _924537 |
||
| 650 |
_aService quality _98084 |
||
| 650 |
_aService marketing concept _924449 |
||
| 650 |
_aCustomer satisfaction _9386 |
||
| 650 |
_aNational universities _924538 |
||
| 942 |
_2ddc _cTH |
||