| 000 | 00599nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c63156 _d63156 |
||
| 003 | WUSLLib | ||
| 008 | 230113b ||||| |||| 00| 0 eng d | ||
| 041 | _aEnglish | ||
| 082 |
_a163 _bPGDBM |
||
| 100 |
_aKavirathna, K.N.I. _924960 |
||
| 245 | _aAnalysis of factors causing service quality towards customer satisfaction in the commercial banks of Sri Lanka | ||
| 260 |
_aKuliyapitiya: _bWayamba University of Sri Lanka, _c2015 |
||
| 300 |
_aviii, 92p.; _c30cm |
||
| 650 |
_aCustomer expectation _924059 |
||
| 650 |
_aServices _924961 |
||
| 650 |
_aCustomer loyalty _9387 |
||
| 942 |
_2ddc _cTH |
||