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Successful service operation management

Metters, Richard

Successful service operation management - 2nd. - Australia Thomson Learning 2007 - xxii,406p. 25cm. CD

ISBN: 8131501604 9788131501603

Subjects--Topical Terms:
Control and quality management
Operation management
Strategic planning
Policy making

Dewey Class. No.: 658.4012 / SUC

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