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Factors influencing customer satisfaction in public sector service delivery:

Srimali, A.A.D.

Factors influencing customer satisfaction in public sector service delivery: The case of three public sector institutions; divisional secretariat, water board, urban council - Kuliyapitiya: Wayamba University of Sri Lanka, 2012 - xxi, 176, [7] p.: 30cm

Subjects--Topical Terms:
Service quality
Service delivery
Customer satisfaction
Water board
Public sector

Dewey Class. No.: 028 / MBA

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