Factors influencing customer satisfaction in public sector service delivery: (Record no. 62970)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00734nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | WUSLLib |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221116b ||||| |||| 00| 0 eng d |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English Language |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 028 |
| Item number | MBA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Srimali, A.A.D. |
| 9 (RLIN) | 24152 |
| 245 ## - TITLE STATEMENT | |
| Title | Factors influencing customer satisfaction in public sector service delivery: |
| Remainder of title | The case of three public sector institutions; divisional secretariat, water board, urban council |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Kuliyapitiya: |
| Name of publisher, distributor, etc | Wayamba University of Sri Lanka, |
| Date of publication, distribution, etc | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxi, 176, [7] p.: |
| Dimensions | 30cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service quality |
| 9 (RLIN) | 8084 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service delivery |
| 9 (RLIN) | 23200 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer satisfaction |
| 9 (RLIN) | 386 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Water board |
| 9 (RLIN) | 24153 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Public sector |
| 9 (RLIN) | 1933 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Thesis | Main Library | Main Library | Reference Section | 16/11/2022 | 028 MBA | 34949 | 16/11/2022 | 16/11/2022 | Thesis |