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Impact of service quality dimensions on customer satisfaction of the public sector commercial banks in Sri Lanka:

Dissanayake, D.M.J.U.

Impact of service quality dimensions on customer satisfaction of the public sector commercial banks in Sri Lanka: with special reference to Western Province public sector commercial banks - Kuliyapitiya: Wayamba University of Sri Lanka, 2018 - ix, 78p.; 30cm

Subjects--Topical Terms:
Customer relationship
Assurance
Commercial banks

Dewey Class. No.: 295 / PGDBM

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