Normal view MARC view ISBD view

Impact of service quality dimensions on customer satisfaction of the public sector commercial banks in Sri Lanka: (Record no. 63305)

MARC details
000 -LEADER
fixed length control field	00682nam a22001817a 4500
003 - CONTROL NUMBER IDENTIFIER
control field	WUSLLib
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	230127b \|\|\|\|\| \|\|\|\| 00\| 0 eng d
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title	English Language
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	295
Item number	PGDBM
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Dissanayake, D.M.J.U.
9 (RLIN)	25339
245 ## - TITLE STATEMENT
Title	Impact of service quality dimensions on customer satisfaction of the public sector commercial banks in Sri Lanka:
Remainder of title	with special reference to Western Province public sector commercial banks
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	Kuliyapitiya:
Name of publisher, distributor, etc	Wayamba University of Sri Lanka,
Date of publication, distribution, etc	2018
300 ## - PHYSICAL DESCRIPTION
Extent	ix, 78p.;
Dimensions	30cm
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer relationship
9 (RLIN)	25340
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Assurance
9 (RLIN)	23076
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Commercial banks
9 (RLIN)	23123
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	Thesis

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
		Dewey Decimal Classification			Thesis	Main Library	Main Library	Reference Section	27/01/2023		295 PGDBM	40594	27/01/2023	27/01/2023	Thesis