Normal view MARC view ISBD view

CRM in a week (Record no. 58691)

MARC details
000 -LEADER
fixed length control field	00544 a2200217 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780340857663
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Item number	LAN
090 ## -
--	32188
--	56896
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Langford-wood, Naomi
245 ## - TITLE STATEMENT
Title	CRM in a week
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	London
Name of publisher, distributor, etc	Hodder & Stoughton
Date of publication, distribution, etc	2002
Date of manufacture	2002
300 ## - PHYSICAL DESCRIPTION
Extent	86p.
Dimensions	20cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer relationship management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Channels
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Call centers
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Help desk
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Company culture
--	Company culture
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Salter, Brian
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Lending Materials

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Cost, replacement price	Price effective from	Koha item type
				Lending Collection	Main Library	Main Library	Lending Section	20/09/2016		658.812LAN	36747	30/08/2017	0.00	31/10/2016	Lending Materials