Successful service management (Record no. 60806)
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| 000 -LEADER | |
|---|---|
| fixed length control field | nam a22 7a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | WUSLLib |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180215b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788131517734 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 813151773X |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English Language |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | SUC |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Metters, Richard |
| 9 (RLIN) | 1898 |
| 245 ## - TITLE STATEMENT | |
| Title | Successful service management |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Cengage Learning |
| Date of publication, distribution, etc | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxii, 406p. |
| Dimensions | 25cm. |
| Accompanying material | CD |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Delivery system |
| 9 (RLIN) | 10440 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Supply |
| 9 (RLIN) | 6289 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Demand |
| 9 (RLIN) | 6290 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service quality |
| 9 (RLIN) | 8084 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Project management |
| 9 (RLIN) | 10441 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Metters, King |
| 9 (RLIN) | 10442 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pullman, Madeleine |
| 9 (RLIN) | 1904 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Walton, Steve |
| 9 (RLIN) | 1902 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Schedule Reference Materials |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Schedule Reference Collection | Main Library | Main Library | Reference Section | 15/02/2018 | 658.812SUC | 39267 | 15/02/2018 | 15/02/2018 | Schedule Reference Materials | |||||
| Dewey Decimal Classification | Lending Collection | Main Library | Main Library | Lending Section | 15/02/2018 | 658.812SUC | 39268 | 15/02/2018 | 15/02/2018 | Lending Materials | |||||
| Dewey Decimal Classification | Electronic Media Collection | Main Library | Main Library | Multimedia Unit | 30/10/2018 | 658.812SUC | 39268CD | 30/10/2018 | 30/10/2018 | Electronic Media Reference | |||||
| Dewey Decimal Classification | Electronic Media Collection | Main Library | Main Library | Multimedia Unit | 30/10/2018 | 658.812SUC | 39267CD | 30/10/2018 | 30/10/2018 | Electronic Media Reference |