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21.

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Customer care excellence by

Cook, Sarah

Edition: 4th.

Publication details: New Delhi Kogan page 2004 2004

Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.812COO, ...

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22.

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Key customers how to manage them profitably by

McDonald, Malcolm
Woodburn, Diana
Rogers, Beth

Language: English Language

Publication details: Oxford Butterworth Heinemann 2000 2000

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8MCD. Makandura Library (1)Location, call number: Lending Section 658.812MCD.

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23.

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Strategies for selling how to use the art of war to build lifelong customer relationships by

Michaelson, Gerald A
Michaelson, Steven W

Publication details: New Delhi Tata McGraw - Hill 2004 2006

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812MIC.

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24.

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Pay attention how to listen, respond, and profit from customer feedback by

Thomas, Ann
Applegate, Jill

Publication details: New jersey John wiley 2010 2010

Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.812THO, ...

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25.

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Buy now creative marketing that gets customers to respond to you and your product by

Cesari, Rick
Lynch, Ron
Kelly, Tom

Publication details: New Jersey John Wiley 2011 2011

Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.872CES, ...

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26.

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Microsoft CRM 3 for dummies by

Scott, Joel

Publication details: New Delhi Wiley India 2006 2006

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812028553SCO.

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27.

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Customer relationship management how to turn a good business into a great one by

Roberts - Phelps, Graham

Language: English Language

Publication details: New Delhi Viva Books 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812PHE. Makandura Library (1)Location, call number: Lending Section 658.812ROB.

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28.

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18 brand astras using brand abilities as weapons for CRISP brand building by

Kapoor, Jagdeep

Publication details: New Delhi Response Books 2003 2003

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.827KAP.

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29.

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Managing customers as investments the strategic value of customers in the long run by

Gupta, Sunil
Lehmann, Donald R

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Delhi Pearson 2005

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812GUP.

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30.

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Managing and mortivation contact center employees tools and techniques for inspiring outstanding performance from your frontline staff

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Tata Mcgraw-Hill 2003 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812MAN.

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31.

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Business communication and customer relations for JAIIB examination

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Delhi Macmillan 1999 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.45BUS.

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32.

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Who stole my customer winning strategies for creatingand sustaining customer loyalty by

Thompson, Harvey

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Delhi Pearson education 2004

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8343THO. Makandura Library (1)Location, call number: Journal Section 658.8343 THO.

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33.

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7 days to top notch customer service by

Yardley, Gary
Kelly, Jan

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Singapore Times Book International 1996

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.3128 YAR.

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34.

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The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! / by Tom Peters. by

Peters, Thomas J

Series: Reinventing work

Edition: 1st ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New York : Knopf, 1999

Online resources:

Contributor biographical information
Sample text
Publisher description

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812PET.

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35.

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Internal marketing : tools and concepts for customer-focused management / Pervaiz K. Ahmed and Mohammed Rafiq. by

Ahmed, Pervaiz K
Rafiq, Mohammed
Chartered Institute of Marketing

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Amsterdam ; Boston : Elsevier Butterworth-Heinemann, 2004

Online resources:

Publisher description
Table of contents

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.802.

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36.

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Internal marketing : tools and concepts for customer-focused management / Pervaiz K. Ahmed and Mohammed Rafiq. by

Ahmed, Pervaiz K
Rafiq, Mohammed
Chartered Institute of Marketing

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Amsterdam ; Boston : Elsevier Butterworth-Heinemann, 2004

Other title:

Tools and concepts for customer-focused management

Online resources:

Publisher description
Table of contents

Availability: Items available for loan: Makandura Library (1)Location, call number: Lending Section 658.8 AHM.

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37.

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It's the customer, stupid! : 34 wake-up calls to help you stay client-focused Michael Aun. by

Aun, Michael

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Hoboken, N.J. : Wiley, c2011

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.812AUN, ...

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38.

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Unselling : the new customer experience by

Stratten, Scott
Kramer, Alison

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Jersey John Wiley 2014

Online resources:

Cover image

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.8STR, ...

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39.

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The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms by

Dempster, Craig
Lee, John, 1974-

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Jersey John Wiley 2015

Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.872DEM, ...

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40.

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Beyond advertising : Creating value through all customer touchpoints by

Wind, Yoram
Hays, Catharine, 1958-

Edition: 2nd ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New jersey John Wiley 2016

Online resources:

Cover image

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 659.1WIN, ...

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