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61.

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Industrial relations in Australia: work and workplaces by

Sappey, Richard
Burgess, John
Lyons, Michael
Buultjens, Jeremy

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Frenchs Forest: Pearson, 2006

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 331.0994 IND, ...

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62.

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Impact of service quality dimension towards customer satisfaction: with special reference to domestic electricity consumers in the North Western Province of Sri Lanka by

Karunanayake, K.P.N.L

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 120 PGDBM.

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63.

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Analysis of factors leading to job stress of middle level executives upon workplace dimentions in private owned non-service sector entities in North Western Province by

Premathilake, W.A.K.D

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 091 PGDBM.

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64.

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Impact of service quality dimension on customer satisfaction with special reference to the managers views of C.E.B. customer service centers in a few selected areas in Gampaha District by

Haputhanthri, R.K

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2014

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 159 PGDBM.

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65.

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Impact of job satisfier factors of middle level managers on organizational performance in National Livestock Development Board (NLDB) by

Disnaka, K.G.J.S

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2018

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 269 PGDBM.

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66.

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Impact of job satisfaction leading to organizational performance of engineers in road development public organizations in Sri Lanka by

Sulfy, M.M.A

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2017

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 271 PGDBM.

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67.

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Impact of service quality dimensions on customer satisfaction of the public sector commercial banks in Sri Lanka: with special reference to Western Province public sector commercial banks by

Dissanayake, D.M.J.U

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2018

Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 295 PGDBM.

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68.

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Internal marketing : tools and concepts for customer-focused management / Pervaiz K. Ahmed and Mohammed Rafiq. by

Ahmed, Pervaiz K
Rafiq, Mohammed
Chartered Institute of Marketing

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Amsterdam ; Boston : Elsevier Butterworth-Heinemann, 2004

Online resources:

Publisher description
Table of contents

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.802.

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69.

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Internal marketing : tools and concepts for customer-focused management / Pervaiz K. Ahmed and Mohammed Rafiq. by

Ahmed, Pervaiz K
Rafiq, Mohammed
Chartered Institute of Marketing

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Amsterdam ; Boston : Elsevier Butterworth-Heinemann, 2004

Other title:

Tools and concepts for customer-focused management

Online resources:

Publisher description
Table of contents

Availability: Items available for loan: Makandura Library (1)Location, call number: Lending Section 658.8 AHM.

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70.

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Analyzing social science data / David de Vaus. by

De Vaus, D. A

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: London ; Thousand Oaks, Calif. : SAGE, 2002

Online resources:

Publisher description
Table of contents only

Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 300.15195DEV.

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71.

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Introduction to occupational therapy by

O'Brien, Jane Clifford
Hussey, Susan M
Sabonis-Chafee, Barbara
Sabonis-Chafee, Barbara. Introduction to occupational therapy

Edition: 4th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: St. Louis, Mo. : Elsevier/Mosby, c2012

Availability: Items available for loan: Medical Library (3)Location, call number: Reference Section 615.8515OBR, ...

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72.

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How to read a client from across the room : win more business with the proven character code system to decode verbal and nonverbal communication / Brandy Mychals. by

Mychals, Brandy

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : McGraw-Hill, c2013

Availability: Items available for loan: Makandura Library (1)Location, call number: Lending Section 153.6 MYC.

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73.

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Communication matters / Kory Floyd, Arizona State University. by

Floyd, Kory

Edition: 2nd ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New York : McGraw-Hill, c2014

Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 153.6FLO, ...

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74.

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Marketing by

Kerin, Roger A
Hartley, Steven William
Rudelius, William

Edition: 12th.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New York Mcgraw-Hill 2015

Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.8KER. Not available: Main Library: Checked out (1).

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75.

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The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms by

Dempster, Craig
Lee, John, 1974-

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Jersey John Wiley 2015

Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.872DEM, ...

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76.

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The China factor : leveraging emerging business strategies to compete, grow, and win in the new global economy / Amy Karam. by

Karam, Amy

Material type:

Text; Format: print ; Literary form: Not fiction

Language: English Language

Publication details: New Jersey John Wiley 2016

Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 658.840951 KAR, ...

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