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1.
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The handbook of key customer relationship management by
Language: English Language
Publication details: Singapore Pearson Education 2001 2001
Availability: Items available for loan: Main Library (3)Location, call number: Reference Section 658.812BUR, ..
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Managing business relationships by
Publication details: England John Wiley 2003 2003
Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.812MAN
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Customer relationship management essentials by
Language: English Language
Publication details: New Delhi Prentice-Hall 2000 2001
Availability: Items available for loan: Main Library (4)Location, call number: Reference Section 658.812GOS, ..
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Customer care: how to be better at... by
Language: English Language
Publication details: New Delhi: Kogan Page, 2000
Availability: Items available for loan: Main Library (3)Location, call number: Lending Section 658.812FOS, ..
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11.
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The idiot's guide to great customer service by
Publication details: New Delhi Prentice - Hall 1998 1998
Availability: Items available for loan: Main Library (3)Location, call number: Lending Section 658.812KAR, ..
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12.
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Customer care by
Publication details: New Delhi Kogan page 1996 1996
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812CAR
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14.
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101 Ways to boost customer satisfaction by
Publication details: New Delhi Kogan page 1997 1997
Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.812FOS, ..
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15.
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Creating customer delight the how and why of crm by
Publication details: New Delhi Response books 2005 2005
Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.812SET, ..
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16.
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Relationship marketing theory and practice by
Publication details: London Paul chapman 1996 1996
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812REL
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17.
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Customer service business 2000 by
Publication details: Singapore South Western 2002 2002
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812ROK
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18.
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Customer communications 1999-2000 by
Language: English Language
Publication details: New Delhi: Viva Books, 1999
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812WOO
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The customer response management hand book by
Publication details: New Delhi Tata McGraw - Hill 2002 2002
Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812RIC
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