Factors influencing customer satisfaction in public sector service delivery: The case of three public sector institutions; divisional secretariat, water board, urban council

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TextLanguage: English Language Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012Description: xxi, 176, [7] p.: 30cmSubject(s):

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Thesis	Main Library Reference Section		Thesis		028 MBA (Browse shelf(Opens below))					Not for loan			34949

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Previous	026 PGDBM Demographic and psychographic profiles of carbonated soft drinks consumers in Sri Lanka	027 MBA Potential factors influencing the employee turnover in Sri Lankan private sector pharmaceutical importers:	027 PGDBM Assessment of factors influencing customer satisfaction upon operational services:	028 MBA Factors influencing customer satisfaction in public sector service delivery:	028 PGDBM Impact of hoardings on the emotional behavior of customers	029 MBA The impact of service quality on customer satisfaction in the public sector passenger transport industry in Sri Lanka	029 PGDBM Positive psychological capacities and performance of academic staff, study in engineering diploma institutes in Sri Lanka	Next

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